please note: orders placed after 7.11.25 at noon est will ship 7.21.25

SHIPPING + RETURNS


 

SHIPPING

  • VINCENT JAMES’ prices include shipping via USPS First Class Pkg Svc or UPS within the 50 United States.

  • Vincent James is not responsible for lost or stolen packages.
  • For all other countries and expedited shipping, please see our shipping rates at checkout.

  • All import duties and fees on international orders are the responsibility of the purchaser. 

  • "In stock" items will ship within 1-5 business days of your purchase. 

  • Please read product descriptions to see if your item is "pre-order" "made to order" or "in stock."  Turn around times and shipping will vary based upon the availability of your product.


RETURNS: 

  • We offer exchanges or returns for store credit on US orders within 7 days of delivery, as long as items are unworn with tags attached.  Due to the nature of our small-batch often made to order model, we do not offer refunds.
  • A restocking fee of $10 will be automatically deducted from each item returned; there is no restocking fee for exchanges. 
  • Sale items, gift cards and items ordered with a discount code cannot be returned.
  • Any return postmarked past 7 days will not be accepted for return and will be mailed back to the customer.
  • VINCENT JAMES does not accept returns on international orders.
  • VINCENT JAMES does not accept returns for items purchased from a retailer other than vincentjamesdesigns.com.

  • To request a return, please email returns@vincentjamesdesigns.com with the word "RETURN" and  your order number in the subject.  Please also indicate the reason for your return in the email. We will then email you a return shipping label.  Please use your original box/packaging if possible.  We will send you an e-mail notification once your return is received and approved to be in good condition.  If you are approved for a return, a credit will be issued within 10 business days and can be redeemed when checking out provided you're logged in via the person icon on the upper right of the website. 

  • We encourage you to consider having items tailored to achieve your perfect fit to help reduce the need for returns.

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