F A Q


FREE SHIPPING

  • VINCENT JAMES offers free shipping via UPS Ground Service and free returns within the 50 United States.

  • For all other countries and expedited shipping, please see our shipping rates at checkout.

  • "In stock" items will ship out within 1-2 business days of your purchase.

  • If your item is "out of stock" at the time of purchase, we will notify you within one business day. 

  • Please read product descriptions to see if your item is "pre-order" "made to order" or "in stock."  Turn around times and shipping will vary based upon the availability of your product.

FREE RETURNS

  • VINCENT JAMES will accept returns within 14 days of the date on which your order has arrived.

  • VINCENT JAMES does not accept returns or exchanges for items purchased from a retailer other than vincentjamesdesigns.com.

  • To request a return or exchange, please email hsullivan@vincentjamesdesigns.com with your order number and details. We will then email you a return shipping label.  Please use your original box if possible.

  • All returned merchandise must be received by VINCENT JAMES in its original condition, not having been worn or altered.

  • Returned items that are damaged or altered will not be accepted.

  • We will send you an e-mail notification once your return is received and approved to be in good condition.  If you are approved for a return/exchange, a credit will automatically be applied to your credit card or original method of payment within 5 business days.

 

SIZE GUIDE:

XS: 0

S: 2,4

M: 6, 8

L: 10, 12

 

OTHER 

Please email hsullivan@vincentjamesdesigns.com for any further questions.